Terms & Conditions


A City Made By People is committed to respecting and safeguarding your privacy and ensuring that you continue to trust A City Made By People with your personal data. When you interact with us, you may share personal information with us that allows identification of you as an individual (e.g. name, email address, address, and telephone number). This is known as “personal data”.

This Privacy Policy applies where A City Made By People is acting as a data controller with respect to the personal data of you as a visitor to our websites and as a user of A City Made By People platforms and/or services, in other words, where A City Made By People determines the purposes and means of the processing of your personal data. This privacy policy applies to the Site and all products and services offered by A City Made By People.

Scope and acceptance of this Privacy Policy

A City Made By People has developed this Privacy Policy to describe how and what type of personal data will be collected from users of A City Made By People websites and/or platforms and the purposes, for which A City Made By People may collect, share or disclose the personal data.

By using A City Made By People websites, platforms or through A City Made By People branded pages or applications on third-party social networks (e.g. Facebook, Instagram, Twitter, and Google+) (“A City Made By People Sites”) or by giving us your personal data when registering for events or other services, you accept the collecting and processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use A City Made By People Sites or give us any personal data.

Third party websites

We may transfer your Personal Information to A City Made By People third-party service providers, only to provide you with the Website services. We require from our third-party providers that such information be processed in compliance with our Privacy Policy and relevant international data protection standards and laws.

This Privacy Policy applies to any information obtained by A City Made By People through your use of A Cty Made By People Websites. It is not applicable to any websites controlled by third parties not affiliated with A City Made By People that the A City Made By People Site may link to (“Third Party Sites”). Please review the privacy statements of each of these Third Party Sites as A City Made By People is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.

A City Made By People reserves the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your personal data may be used.

A City Made By People will not engage third parties who do not comply with our data privacy requirements.

We do not share, sell or distribute your Personal Information with unrelated third parties, except under these limited circumstances:

We will only disclose your Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to i) comply with any applicable law, regulation, legal process or governmental request, ii) enforce our Terms of Use including investigations of potential violations thereof, iii) detect, prevent, or otherwise address fraud, security or technical issues, or iv) protect against harm to the rights, property or safety of A City Made By People, the Website, its users, yourself or the public.

What information do we collect and for what purposes?

When you visit A City Made By People Websites, our web server automatically records details about your visit: for example, your IP address, the website from which you visit us, the type of browser software used A City Made By People Website pages that you actually visit including the date and the duration of your visit. Please see our Cookie Notice for information on these technologies and your rights in relation to them.

In addition, we process personal data that you provide through A City Made By People Sites, for example, when you enter personal information (e.g. name, gender, address, email address, phone/fax number) on a registration page or if you sign up for an email newsletter.

A City Made By People may use the personal data that you provide to us with your consent for a specified purpose or when you interact with A City Made By People Sites or we process your data if we have legal basis, namely, with regards to your registration to A City Made By People events or your request of A City Made By People services.

Furthermore, we operate (I) custom platforms, which are fully built and maintained by A City Made By People (“Custom Platforms”).

I. Custom Platforms

Public websites – www.acitymadebypeople.com; www.madebypeoplelab.com; www.store.acitymadebypeople.com

A City Made By People is an international network made up of cities and citizens that celebrate and support citizens who make their cities more liveable. Made By People Lab is how we create awareness around urban issues and use different creative disciplines to explore and improve liveability in cities. The Websites may contain features including article, blog and newsletter services, event, print journals and community pages, member areas and other applications that may be available from time to time.

The public websites use third party cookies for analytics (Google Analytics and Mailchimp) and to track common metrics such as platform engagement, concurrent users, maximum number of users, time spent on a page, etc. Any use of such analytics cookies is to improve your user experience and provide A City Made by People with valuable information to help A City Made By People to better tailor our services to our partners, members, constituents and participants.

Product Purchases

When you purchase publications offered through our website, we collect your credit card and other payment information. We use this information to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product offerings. Your credit card transaction is processed through a secure Payment Service Provider and your card data is not retained.

Exchanges and Refunds

We are unable to exchange and refund delivered print items, such as our journal. However, if you never received your print item or received the wrong item please contact us via hello@citinerary.net and we will resolve the issue. Should a product be subject to further conditions relating to its eligibility for a refund or exchange it will be advertised accordingly. Refunds will be issued to your original payment method. This does not affect your statutory rights.

Prices and Currency

Prices are expressed in EUR, specified on the receipt of purchase and must be paid in the Sell Currency. Sales taxes such as VAT may are charged in accordance with the laws of The Netherlands, where A City Made By People is based at.


The shop is intended for Users who are sixteen (16) years of age or older, and any purchases made on the Site’s shop by a person fifteen (15) years of age or younger should be made under the supervision of a legal parent or guardian who is fully able and competent to comprehend and adhere to the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement and on the shop, and to abide by and comply with this Agreement.

Cookie notice

About cookies

A cookie is a small piece of information that a web server asks the user’s browser to store on the user’s local computer, and then later their browser presents this information to the web server. In its simplest form, a cookie is an identifying number.

What type of cookies do we use?

We use two types of cookies on A City Made By People Websites: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it's easier to return to A City Made By People Websites or interact with our services without signing in again. In the event you sign up to one of our platforms, a persistent cookie stays in your browser and will be read by the service when you return to one of our sites. Session cookies only last as long as the session (usually the current visit to a website or a browser session).

We use cookies for anonymous user tracking. A City Made By People web server assigns each user a unique numerical ID (“ID”). All requests for pages are tagged with that ID, and by analyzing the log files, A City Made By People can determine how many unique users use A City Made By People Websites.

How do we use cookies?

A City Made By People does not know the identity of a person based on the ID. The cookies used by A City Made By People do not contain any personal data about you nor are they used to look up your personal data. Even if you have entered personal data about yourself in one of A City Made By People’s registration forms, A City Made By People does not relate that information to the cookie data.

A City Made By People Websites may use cookies for analytics and to improve your user experience. A City Made By People Websites will usually not natively use cookies but our analytics providers do use these cookies to improve user experience.

Our analytics providers include:
- Google [Privacy Policy]
- Mailchimp [Privacy Policy]

These providers use cookies to tailor your user experience, gather statistics on usage and engagement and help better inform A City Made By People’s efforts to deliver top-notch engagement, knowledge and events.

You are free to decline the cookies if your browser or browser add-on allows, except if the cookies are required to prevent fraud or ensure the security of A City Made By People Websites that A City Made By People controls. However, disabling the use of cookies will result in a less user-friendly experience of the A City Made By People Sites or can fully prevent you from using A City Made By People Websites.

How we use collected information

A City Made By People may collect and use Users’ personal information for the following purposes:

To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.

To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Occasionally, we may request demographic information (like your age or gender) or information about your interests and preferences. In most instances, you do not have to provide us with this information to receive the publication, product or service you have requested. We use this optional demographic and preference information to tailor or improve our products and service offerings, as well as for internal marketing research purposes.

Generally, you can visit our website without telling us who you are or providing us with any personal information. We collect the IP (Internet protocol) addresses of all visitors to our websites and clickstream and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our websites.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. When an automatic payment is completed on a subscription, an order is generated to keep a record of the payment, securely.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.


All content appearing in this site is the exclusive property of A City Made By People, and is protected under international copyright laws. Content is not to be downloaded, reproduced, copied, stored, manipulated, projected, used or altered in any way, alone or with any other material, or by use of computer or other electronic means without the express written permission of A City Made By People. The use of any material as the basis for another creative concept is a violation of copyright.

Changes to this privacy policy

A City Made By People has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

A City Made By People
Tweede Jan van der Heijdenstraat 35
1073 VG Amsterdam, The Netherlands

This document was last updated on 24th of May, 2018.