Privacy Policy


A City Made By People is committed to respecting and safeguarding your privacy and ensuring that you continue to trust A City Made By People with your personal data. When you interact with us, you may share personal information with us that allows identification of you as an individual (e.g. name, email address, address, and telephone number). This is known as “personal data”.

This Privacy Policy applies where A City Made By People is acting as a data controller with respect to the personal data of you as a visitor to our websites and as a user of A City Made By People platforms and/or services, in other words, where A City Made By People determines the purposes and means of the processing of your personal data.

1. Scope and acceptance of this Privacy Policy

A City Made By People has developed this Privacy Policy to describe how and what type of personal data will be collected from users of A City Made By People websites and/or platforms and the purposes, for which A City Made By People may collect, share or disclose the personal data.

By using A City Made By People websites, platforms or through A City Made By People branded pages or applications on third-party social networks (e.g. Facebook, Instagram, Twitter, and Google+) (“A City Made By People Sites”) or by giving us your personal data when registering for events or other services, you accept the collecting and processing of your personal data as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use A City Made By People Sites or give us any personal data.

We may transfer your Personal Information to A City Made By People third-party service providers, only to provide you with the Website services. We require from our third-party providers that such information be processed in compliance with our Privacy Policy and relevant international data protection standards and laws.

This Privacy Policy applies to any information obtained by A City Made By People through your use of A Cty Made By People Websites. It is not applicable to any websites controlled by third parties not affiliated with A City Made By People that the A City Made By People Site may link to (“Third Party Sites”). Please review the privacy statements of each of these Third Party Sites as A City Made By People is not responsible for and has no influence on the content or the privacy practices of Third Party Sites.

A City Made By People reserves the right to make changes to this Privacy Policy at any time. We encourage you to regularly review this Privacy Policy to make sure you are aware of any changes and how your personal data may be used.

A City Made By People will not engage third parties who do not comply with our data privacy requirements.

We do not share, sell or distribute your Personal Information with unrelated third parties, except under these limited circumstances:

We will only disclose your Personal Information if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to i) comply with any applicable law, regulation, legal process or governmental request, ii) enforce our Terms of Use including investigations of potential violations thereof, iii) detect, prevent, or otherwise address fraud, security or technical issues, or iv) protect against harm to the rights, property or safety of A City Made By People, the Website, its users, yourself or the public.

2. What information do we collect and for what purposes?

When you visit A City Made By People Websites, our web server automatically records details about your visit: for example, your IP address, the website from which you visit us, the type of browser software used A City Made By People Website pages that you actually visit including the date and the duration of your visit. Please see our Cookie Notice for information on these technologies and your rights in relation to them.

In addition, we process personal data that you provide through A City Made By People Sites, for example, when you enter personal information (e.g. name, gender, address, email address, phone/fax number) on a registration page or if you sign up for an email newsletter.

A City Made By People may use the personal data that you provide to us with your consent for a specified purpose or when you interact with A City Made By People Sites or we process your data if we have legal basis, namely, with regards to your registration to A City MAde By People events or your request of A City Made By People services.

Furthermore, we operate (I) custom platforms, which are fully built and maintained by A City Made By People (“Custom Platforms”); and (II) cooperate with platforms which provide individual A City Made By People products or services.

I. Custom Platforms

Public websites –

A City Made By People is an international network made up of of cities and citizens that celebrate and support citizens who make their cities more liveable. Made By People Lab is how we create awareness around urban issues and use different creative disciplines to explore and improve liveability in cities. The Websites may contain features including article, blog and newsletter services, event, print journals and community pages, member areas and other applications that may be available from time to time.

The public websites use third party cookies for analytics (Google Analytics, Mailchimp and Eventbrite) and to track common metrics such as platform engagement, concurrent users, maximum number of users, time spent on a page, etc. Any use of such analytics cookies is to improve your user experience and provide A City Made by People with valuable information to help A City Made By People to better tailor our services to our partners, members, constituents and participants.

II. Cooperation Platforms (third-party platforms providing individualised products or services for A City Made By People)

Newsletter via Mailchimp –

What personal information do we store?

Once you sign up for our community, we automatically sign you up for our weekly update which is sent via Mailchimp. On Saturday’s you get the interesting and inspirational contributions to the online community in your mailbox. Of course you can unsubscribe for the update immediately. Only your first name, last name and email address are sent to Mailchimp.

We store this information for as long as you are a community member. We check email addresses once or twice a year and update our database. If you unsubscribe for newsletters, Mailchimp will delete your data. If you ask us to remove your data from the community website, the data sent to Mailchimp will be deleted too.

Eventbrite -

What personal information do we store?

A City Made By People organises its own events via the A City Made By People Account. Events (co-)organised by A City Made By People, are shared via the A City Made By People account. Registrations for these events are done via Eventbrite. Our events are either free or has a fee, therefore, the information collected is: your name, email address, and bank information to purchase a ticket. Your contact information is used solely for event purposes, this includes sending you an email about upcoming events. 

3. Children’s personal data

A City Made By People does not knowingly solicit or collect personal data from children below the age of 18. If A City Made By People discovers that it has accidentally collected personal data from a child below the age of 18, it will remove that child’s personal data from its records as soon as reasonably possible. However, A City Made By People may collect personal data about children below the age of 18 years if authorised by the holder of parental responsibility over the child. 

4. How do we share personal data?

We do not share your personal data with any third party that intends to use it for direct marketing purposes, unless you have provided specific consent in relation to this.

A City Made By People may share your personal data with third parties for other purposes, but only in the following circumstances: 

I. With your consent

We will share personal data with third parties outside of A City Made By People when we have your consent to do so. We require explicit opt-in consent for the sharing of any sensitive personal information.

II. For legitimate interests

We will share personal data based on legitimate interests as, for example, when you register for one of our events, except where such interests are overridden by your interests or fundamental rights, in which case we will request your explicit consent.

III. For processing of locations in other regions

We provide your personal data to A City Made By People locations in other regions for legitimate business purposes, on a “need-to-know” basis, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. 

IV. For external processing (service providers)

We may engage service providers, agents or contractors to provide services on our behalf, including to administer A City Made By People Sites and services available to you. These third parties may come to access or otherwise process your personal data in the course of providing these services.

A City Made By People requires such third parties, who may be based outside the country from which you have accessed the A City Made By People Site or service, to comply with all relevant data protection laws and security requirements in relation to your personal data, usually by way of a written agreement.

5. “Cookie Notice”

5.1 About cookies

A cookie is a small piece of information that a web server asks the user’s browser to store on the user’s local computer, and then later their browser presents this information to the web server. In its simplest form, a cookie is an identifying number.

5.2 What type of cookies do we use?

We use two types of cookies on A City Made By People Websites: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it's easier to return to A Cite Made By People Websites or interact with our services without signing in again. In the event you sign up to one of our platforms, a persistent cookie stays in your browser and will be read by the service when you return to one of our sites. Session cookies only last as long as the session (usually the current visit to a website or a browser session).

We use cookies for anonymous user tracking. A City Made By People web server assigns each user a unique numerical ID (“ID”). All requests for pages are tagged with that ID, and by analysing the log files, A City Made By People can determine how many unique users use A City Made By People Websites.

5.3 How do we use cookies?

A City Made By People does not know the identity of a person based on the ID. The cookies used by A City Made By People do not contain any personal data about you nor are they used to look up your personal data. Even if you have entered personal data about yourself in one of A City Made By People’s registration forms, A City Made By People does not relate that information to the cookie data.

A City Made By People Websites may use cookies for analytics and to improve your user experience. A City Made By People Websites will usually not natively use cookies but our analytics providers do use these cookies to improve user experience. 

Our analytics providers include:

- Google [Privacy Policy]

- Mailchimp [Privacy Policy]

- Eventbrite [Privacy Policy]

These providers use cookies to tailor your user experience, gather statistics on usage and engagement and help better inform A City Made By People’s efforts to deliver top-notch engagement, knowledge and events.

You are free to decline the cookies if your browser or browser add-on allows, except if the cookies are required to prevent fraud or ensure the security of A City Made By People Websites that A City Made By People controls. However, disabling the use of cookies will result in a less user-friendly experience of the A City Made By People Sites or can fully prevent you from using A City Made By People Websites.

6. How do we store or transfer your data?

A City Made By People is an international network, present in 20+ cities, such as Amsterdam, Madrid, Vancouver, Chicago and more. The hosting facilities for our websites and A City Made By People Custom Platforms are situated in the Netherlands and the EU.

When transferring personal data internationally, we make sure that we comply with applicable laws and regulations, for example, by entering into agreements that will ensure that the recipients of your information maintain an adequate level of data protection.

Information collected within the European Economic Area (“EEA”) may, for example, be transferred to countries outside of the EEA for the purposes as described in this Policy. We utilize standard contract clauses approved by the European Commission, adopt other means under Swiss and European Union law and/or obtain your consent to legitimise data transfers from the EEA to the United States and other countries.

7. Security of personal data

A City Made By People is committed to protecting the security of your personal data. Any information provided to A City Made By People by you is handled with due care and security, and will not be used in ways other than as set forth in this Privacy Policy, or in any site/area-specific policies, or in ways to which users have not explicitly consented. A City Made By People employs a range of technologies and security measures to protect the information maintained on A City Made by People systems from loss, misuse, unauthorised access or disclosure, alteration or destruction.

However, since the internet is not a 100% secure environment, A City Made By People cannot ensure nor guarantee the security of any information that the user may transmit to A City Made By People Websites. There is no guarantee that information may not be accessed, disclosed, altered or destroyed by breach of any of A City Made By People’s physical, technical or managerial safeguards.

All A City Made By People team members who have access to and are associated with the processing of personal data are obliged to respect the confidentiality of all such personal data.

8. How long do we retain personal data?

A City Made By People will retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy and/or as long we require the personal data to provide you with A City Made By People services or products you requested, unless a longer retention period is required to comply with our legal obligations, resolve disputes and enforce our agreements.

9. How can you access your data or contact us?    

You have a right to request access to your personal data. You may send us a request for access, provision of such information will be subject to the supply of appropriate evidence of your identity. You also have the right to request that A City Made by People corrects any inaccuracies in your personal data. 

10. Choice/Opt-Out From Communications

We offer you the opportunity to manage your communications from us. Even after subscribing to one or more newsletters and/or opting in to one or more offers to receive marketing and/or promotional communications from us or our third party partners, users may elect to modify their preferences by going to the “Communications Preferences” page anytime or by clicking the "Unsubscribe" link provided in an email or communication received. You may also be able to change your preferences by updating your profile or account, depending on which of our Services you are using. Please be aware that if you wish to remove yourself from a newsletter and/or other marketing emails from third parties that you consented to through the Services, you must do so by contacting the relevant third-party. Even if you do opt-out of marketing emails, we reserve the right to send you transactional and administrative emails including those related to the Services, service announcements, notices of changes to this Privacy Policy or other Services policies, and to contact you regarding any goods or services you have ordered.

You have the right to opt out of receiving marketing communications or any other information from A City Made By People or about A City Made By People events and can do so by (a) following the instructions for opt-out in the relevant marketing communication or (b) by contacting us.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

A City Made By People
Tweede Jan van der Heijdenstraat 35
1073 VG Amsterdam, The Netherlands

Last Updated: May 24, 2018.